In the last week I have had several customers (7 or so) contact me saying their order was showing that they ordered 2 items when they only meant to order 1. Is anyone else having the same issues. Wasn’t sure if it’s a customer error or if there’s a glitch going on. Seems to be happening too often to be customer error.
Hey pal @m.clements !
This is a known issue that has spiked in reports very recently (November 2025). It is definitely a glitch, not your customers making a mistake.
We think there are 2 theories for this problems:
1. The “Double Click” Glitch (Most Likely):
Think of your “Add to Cart” button like a doorbell. Right now, when a customer presses it once, your website is accidentally “ringing” twice.
Usually, the app you installed is trying to be helpful by “watching” that button. When the customer clicks, the website adds the item, and the app adds the item too.
Result: 1 click = 2 items in the cart.
2. The “Slow Button” Issue
Sometimes, if your website is slightly slow, the button doesn’t change color or say “Added” immediately.
The customer taps the button, nothing happens for a second, so they tap it again thinking they missed. By the time the site catches up, it registers both taps.
We think you can audit the digital user journey, starts with defining reasons (Is it because of any new apps? Is it because of technical issues,…) then test from the first touchpoint of the users. Turn off that new app and see if the problem stops. If it does, contact that app’s support team.
Good luck!
Thank you so much. With the “Double Click” explanation you mention “the app we installed”. What app would this be or what would some examples be. I’m not sure we have installed any new apps recently.
Share the link to your store as each setup is unique.
It may not be an app by itself, but combination of several, or app incompatibility with your theme or theme modification…
No matter how good the reply above is, it’s only a guess without seeing the problem with ones own eyes.
Hey there @m.clements like Tim already said in the replies, this is an issue where it’s much better if you share your store URL link for us to test it and see for ourselves. Also have you yourself tried placing a test order in the store to see if you experienced the same issue?
Thank you so much! Here’s the link: https://www.thehuntingpublic.com/
I’ve already had 3 more orders yesterday with this issue. We did try placing a test order and weren’t able to replicate the issue.
Thank you to everyone who reached out about the issue we were having. We played around with it more today and were able to replicate the problem and figured out which app is causing the issue. They app developers are working to fix it.
i think the “add to cart” button should normally become disabled if clicked the first time and the quantity could be selected in checkout to avoid this issue
hey @m.clements are customers able to see the quantity ordered in checkout before buying? normally the item quantity should be shown there