Hi there,
I have three customers report issues with my website in the last 24 hours, stating issues with the payment timing out / website freezing / stalling. they have tried on different computers still with the same issue.
Not sure how to contact someone to speak to as i seem to get directed round in circuls to these help blogs but no access to someone directly. Any advice / assistance would be greatly appreciated!
Kindest,
Liv
Hi, @Liv90 .
Thanks so much for connecting with us.
For any account-specific assistance, you can connect with our Support team through our Help Center. Our agents are available 24/7 and always happy to help.
With that being said, I looked at the time stamp of your post and there was an outage impacting some Shopify stores during this timeline. That leads me to believe the issues you experienced were directly related to ones from our status page.
This issue has since been resolved, so your store should work as expected. Let’s double check by having you attempt the following troubleshooting steps:
If you continue to run into errors after trying this, please let us know as soon as you can.
Warm regards,