Customers Segmentation not working for orders placed in test payment mode

[bh-seletskiy]

Hey.

I’m working on a company that develops an loyalty provider that has integration with Shopify.

I currently have two issues:

1. Customers Segments are not filtering test customers that placed test orders using test payment (I’ve tried both Shopify Payments & Bogus Gateway).
2. Tangential: checkout page on my dev store rejects test card number (e.g. … 4242), but if I click on “Checkout as guest”, then specified card number works (albeit not stored in my test customer account I’m using for purchase).

Problem #1

• I’ve created following customers segment to identify customers with no purchases (query “number_of_orders = 0”)

• Note, that it displays “100% of your customer base” and every customer has 0 orders.
  However, if I click on “Test Testerson” customer, I see plenty of orders.
  All of them were made using test mode payment provider (both Shopify Payments and Bogus Gateway)

• This is development store and I am using Shopify Payments in test mode:

Problem #2

• Despite Shopify Payments is in test mode, I can not use any of provided test card numbers:

• However, if I click on “Checkout as guest”, same test card works.

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Therefore, my questions are:

1. How to make customers segments match customers that placed test orders using test payment on a development shop?
2. How to make test card number work on checkout without entering “guest” mode?