Hello, Website: www.keylibrary.co.uk I am continuing to have frustrated customers emailing me reporting that their shopping carts keep emptying! A large majority of customer in the niche that I sell in will add items to a basket over time and then purchase. I am losing a lot of business and money…

Hello @Key-Library I had look over store and the functionality you created for add to cart “Login/register to see price” may be the cause to not adding products cart and empty the cart items. Briefly i can let you know once i look over backend of the store.

Hey, Thank you for responding! The ‘’add to cart “Login/register to see price” is a very new feature that has been added recently and the items disappearing in the cart was happening long before this, so I am pretty confident it’s not this addition. I really need to get it fixed though, please.

Okay, so what’s the next step please? How do we discuss the fix, what needs doing and price please?

Hello @Key-Library I have just requested as collaborator so please approve my request so I can look on store. Please E_mail me on below requested id so we can discuss further there.

Hi there, hope you’re well. We understand your frustration as we are currently experiencing the same issue. Were you able to resolve this issue with @niraj_patel ?

Hey, no resolution as of yet. Any way for us to chat about this further, Nick? WhatsApp?

We are having the same issue on Discounttackle.com . We completely changed themes to the newer 2.0 theme and are still experiencing the same issue. Every day the carts get emptied.

Hello, I will be totally honest with you, I have wasted loads of time with multiple different people / companies who say they can 100% fix the issue but are unable to. So I’m just letting you know that this issue very likely isn’t fixable. It’s an awful issue as well for a shop front for baskets …

Hi I tried to add cart on site Discounttackle.com yesterday. And everything is there today in my cart. May I know how you solve this empty issue? I have same issue now and upgrade the theme doesn’t help. Thank you !

Customers Shopify Cart Always disappearing, having to consider a platform switch at this point!

Technical Q&A

niraj_patel March 20, 2023, 12:23pm 4

Hello @Key-Library
For fix the issue i need store access so i can check and fix it for you.

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Customers Shopify Cart Always disappearing, having to consider a platform switch at this point!

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