Hello @Key-Library
I have just requested as collaborator so please approve my request so I can look on store.
Please E_mail me on below requested id so we can discuss further there.
Topic summary
Customers report Shopify carts emptying unexpectedly across devices, harming sales and prompting some to consider switching platforms. The issue predates a newly added “login/register to see price” feature on one store and persists even after switching to a 2.0 theme.
Key investigations and actions:
- Collaborator access requested to inspect backend; multiple experts involved but no definitive fix found.
- Several stores tested themes and concluded the theme isn’t the cause. One merchant suspects a third‑party modification or app.
- Apps reviewed; Shopify Search & Discovery and Email were suspected by one user, but another had cart loss before installing Search & Discovery, so no clear app culprit.
- Behavior appears intermittent: carts can persist 1–2 days, then empty after 3–4 days. One store noted no abandoned carts recorded for affected customers.
Latest development:
- A Shopify Plus merchant reports Shopify resolved their issue, attributing it to insufficient server RAM on Shopify’s side rather than app or theme code.
Status:
- Partially resolved. One Plus store is fixed via Shopify intervention; others remain affected and are seeking the right Shopify contacts. No universal root cause identified; the discussion remains open.