I have had many issues with customer who have difficulty updating their Shop Pay payment method for subscriptions and it is causing lots of churn and customer support time. I’ve had a handful of customers have so much trouble that they just want to pay without Shop Pay and then the find that they can’t. I keep getting told by Shopify help that they’ve never heard of this issue before…which is odd since I’ve been reporting it for months. Is anyone else having trouble with Shop Pay on subscriptions?
Several store owners with similar issues are not on a chat to compare notes and solutions. If you are experiencing issues with Shop Pay please reach out and we can add you to our group discussion.
I had an issues of such on a long time like that but i actually use another process to have it fixed. Firstly check the country of the card details you want to use and also see of the details are correct too. After that you can know the solution to the issues. i did mine and it works
We are a US company, only ship orders within the US so I don’t think the country has anything to do with this. I’m sorry but I don’t understand your solution. Can you help me understand how you solved the issue? We can’t even see their payment details so how could I even check that or do anything about it because shop pay hides all details and we can not manually input payment information for customers, they have to do it themselves.
have you reach out to shopify to check for you or can you do a video and send it to me for a proper verification and to guide you?
Of course I’ve been on with Shopify. Hours and hours and hours of time with shopify help that isn’t even remotely helpful. I cant’ shoot videos because the problem is on the customer end, not mine. I can do NOTHING with their payment method, it’s all behind the Shop Pay silo. Only Shopify can fix this issue! If anyone else stubles on this thread because they are also having this issue know you are not alone there are lots of us. Nearly every store with subscriptions it seems. I’ve started a petition which I will link to separately.