Hello. Is there a way to get an alert email when a customer who has filed a chargeback with our company previously places a new order? I would like to be notified when those customers try to place a new order. If there is an app that can do this, please let me know.
Topic summary
Request: Receive an alert email when a customer who previously filed a chargeback places a new order.
Key proposal: Use native Shopify features rather than a third‑party app.
- Add a boolean (true/false) metafield on the Customer record to flag chargeback customers. Metafield = a custom data field attached to a customer.
- When a chargeback occurs, manually set that metafield to true on the customer.
- Build an automation in Shopify Flow (Shopify’s built‑in workflow app) that triggers on “new order,” checks if the customer’s metafield is true, and sends an internal email with order details.
Limitations: This relies on consistent customer data; it won’t catch fraudsters who change identity details.
Clarifications: The original poster did not currently store/mark chargeback info. Shopify Flow was explained as a standard app available in the admin/app store.
Additional advice (tangential): For chargeback handling, compile an evidence letter from order data, transaction details, and customer communications.
Outcome: No full resolution in-thread; the helper offered direct assistance via DM to set up the Flow workflow. Discussion remains open with a defined approach requiring manual flagging.
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Hi, curious how are you currently storing / marking information about the chargeback? If at all.
For handling chargebacks effectively, your approach should be first collecting evidence from the Shopify order, then examining the transaction details, and finally reviewing customer communication, gathering everything into something called an evidence letter. This thorough method increases your chances of successfully addressing chargebacks while optimizing the time spent on each case
I don’t currently store or mark their info.
There is easy way:
-
Create new boolean (true/false) metafield on Customer level
-
When chargeback comes, go to the that Customer and manually put True on metafield.
-
With the app Flow create workflow:
a) new Order created
b) condition if Order.Customer.metafield has your key and value true, then do action
c) action → send internal email. Email text like this:
Oh no, same customer new order came
{{ order.name }}
So you don’t need any third-party app here, just standard features. Of course this wouldn’t protect you from professional fraudsters who don’t use same data twice. But it is simple option to start with…
Thank you so much for taking the time to send this. What does #3 mean (app flow)?
Standard Shopify app Flow. If it is not yet in you admin menu, you can find it in Shopify store.
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Hello. Is this something you can help us with? We were not able to figure
out how to set up this.
yes, sure. Write me DM