Customisation works on product page, but I cant find customers input anywhere?

Store Design
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Topic summary

A user implemented custom personalization code on their product page that displays correctly to customers, but the personalized input data isn’t appearing anywhere in their admin panel after orders are placed.

The Issue:

  • Custom HTML input fields (for personalization like names on birth signs) work on the frontend
  • Customer-entered data disappears after checkout—not visible in order details or admin

Suggested Solution:
Another user recommends using the Easify Product Options app (free version available) which:

  • Allows creation of custom text fields (Text Box or Text Area option types)
  • Automatically includes customer input in Order Information
  • Properly integrates personalization data with Shopify’s order management system

The core problem appears to be that custom HTML code alone doesn’t connect to Shopify’s order data structure, requiring a proper app integration to capture and store customer inputs.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

I’ve got some code on a product page that works well with my site. But when a customer ordered the product with their personalisation, whatever they enter cannot be found anywhere on my end. Can anyone advise please?

Here is the code in a custom version of main-product.liquid

Add up to 5 names

2

Hi @smg92 ,

To address your requirement, consider utilizing the free version of the Easify Product Options app. This app allows you to create custom text fields (using Text Box or Text Area option types), and any input provided by customers will be included in the Order Information :hugs: .