Is it possible to have the Track My Order instant chat message to be customizable?
Topic summary
Question focuses on whether the “Track My Order” instant chat message in Shopify Inbox can be customized.
General guidance suggests most chat apps allow personalization of message text, design, and automated responses via settings. This implies customization is typically possible depending on the integration.
Clarification for Shopify Inbox: the specific “Track My Order” instant message is not customizable, while other instant messages are. The restriction is likely due to the message being tied to order-tracking code/logic.
A screenshot of the “Track my order” AI message was provided as reference, but no technical settings or code snippets were shared.
Status: No confirmed workaround or solution was identified. The discussion remains open, with a need for official confirmation on Shopify Inbox limitations and any future support for customizing this message.
Hello, Yes, the “Track My Order” instant chat message can be fully personalized depending on the chat app or integration you’re using. Most platforms offer options to customize the text, design, and automated responses to align with your brand and customer preferences. Simply access the settings in your Shopify app or chat tool to modify the message accordingly.
Hi @Johnson_Sarah ,
Thanks for the insight however that option is not available for this specific instant chat message. It is available for every other one though, and I’m guessing this is because of the coding that also attached for order tracking.
Note: This is the Shopify Inbox app.