I create custom, durable machine washable name labels that help busy families stay organized—especially when it comes to kids, school, and camp so moms can spend less time worrying about lost items and more time focusing on what matters most.
What feedback do you want?
When a Shopify Collective order is placed, line item properties and customization notes from the retailer’s order should transfer to the supplier’s order so fulfillment details aren’t lost. Or at least let the notes be transferable in the order. It’s really confusing when details are not all kept in one place on the shopify admin. We’ve had to email each other back and forth, and that can be time consuming and hard to keep track of. I was wondering if you the shopify team can consider an adjustment so with shopify collective orders the customization details can show up on the suppliers end?
I also have the same issue. How are important cart item attributes not passed along to the Supplier who needs those details? Please add this basic feature in the next release.
There are two different failure points here, and one redacted test order can separate them.
Confirm the customization key/value is present on the retailer order line item.
Check whether that same key/value exists anywhere on the supplier order—not just the visible packing slip.
If it exists on the supplier order but not the slip, the problem is the local packing-slip/app mapping. If it is absent from the supplier order entirely, no template can reconstruct it; the missing boundary is the Collective order transfer itself.
Shopify’s current Collective help explains how the supplier order is created and fulfilled, but it does not document customer line-item properties as a transferred field. For a useful support escalation, include the paired retailer/supplier order numbers and exact property labels, with all customer data redacted.
Confirmed, The attributes are on the retailer order details displayed on the Order page in the Admin.
These key/value pairs are no where to be found on the supplier Order page in the Admin.
How does the Collective not pass basic cart item attributes along? Info such as Material type or a Monogram get lost!? How is this even working for most sites? Or are most products so basic it works for the masses and that’s enough?
That confirms the break is upstream of the supplier order UI, not the packing-slip template: the retailer order has the properties, while the supplier order never receives them.
I’d send Shopify Support the paired order IDs and the exact property names you listed, and ask them to confirm whether line-item properties are supported in Collective order transfer or are currently dropped.
If useful, I can turn this one order pair into a small redacted transfer-gap report and reusable acceptance checklist for future Collective orders. Reply yes and I’ll outline a fixed scope before doing any implementation.
Live Support confirmed our beliefs that line item properties are not passed along. They also were hesitant to claim that order note is a viable solution.
Here is a solution for an email being sent. Email has its issues but at least until they fix this gap here is a fairly easy solution that should cover 99% of the cases. At least I don’t have to create my own webhook and supporting infrastructure although that would be a fun project.
From support: We need your help making sure custom order details (like monogram text) reach us when orders come through Shopify Collective. Line item properties and order notes don’t automatically pass to our side, but there’s a Shopify Flow setup that will email us the details automatically on every order.
Here’s the flow to build:
In your Shopify admin, go to Apps > Flow and click Create workflow.
Set the trigger to Order created.
Add a Wait step set to 1 minute.
Add a Condition step and check that the order tags include
Shopify Collective
and that the vendor matches our store name.
Add a Send internal email action. Set the recipient to our fulfillment email and include the order details in the body, specifically the line item properties like monogram text and material type.
Once this is active, we’ll receive an email for every Collective order that includes the custom details we need to fulfill correctly. If you need help building it, Shopify Flow documentation is available at help.shopify.com/en/manual/shopify-flow.
