Customizing Product Page

Store Design
, ,

Topic summary

Issue: While attempting to customize the Shopify product page, the theme editor displays a 404 (page not found) instead of editable sections.

Context:

  • Platform/theme: Shopify, Dawn theme (Shopify’s free default theme).
  • App environment: Using a multivendor marketplace app; app support indicated the problem is theme-related, not app-related.

Evidence:

  • Multiple screenshots attached showing the expected product page UI and the 404 error within the editor; visuals are central to understanding the issue.

Clarifications:

  • “404” indicates the editor is loading a non-existent product/page URL.
  • Collaborator code: A Shopify Partner access code used to grant temporary store access for troubleshooting.

Actions taken:

  • A community member requested the collaborator code to investigate.
  • The store owner provided the code “7565” for access.

Status/next steps:

  • Awaiting collaborator inspection and diagnosis.
  • No root cause or fix has been identified in the thread yet; discussion remains open.
Summarized with AI on December 13. AI used: gpt-5.
1

Can someone assist me, I’m having issues customizing the product page.

I’m referring to this page as shown below:

image (1).png
image (1).png399×206 73.9 KB

But Instead of being able to edit these elements, the 404 page is showing instead.

image.png
image.png1879×867 97 KB

I reached out to the multivendor marketplace I’m using but they said that the issue with the theme itself. Can somebody assist with this. I’m using Dawn Theme.

KeKesKouture_4-1732730543298.png
KeKesKouture_4-1732730543298.png1387×753 41.4 KB

2

hi @KeKesKouture

Can You please share you collaboration code i have to check it so that I can suggest you the solution

3

Hey,

The code would be 7565