When submitting a login or register customers stuck in an endless loop of recaptcha.
https://www.loom.com/share/a014dad516374579ad10cdab88d46448?sid=525ce9cb-ab40-4519-a75b-3b5a24066864
Currently, I have disabled the captcha, although I acknowledge that it’s not an ideal solution.
Hello @Pradeep-Birla
Its Artzen Technologies! We will be happy to help you today.
There are several things u can do in your store i think this solution will fix your problem.
Clear browser cache and cookies: Sometimes, the issue might be caused by cached data or cookies in the customer's browser. Ask the affected customers to clear their browser cache and cookies, then try again.
Check reCAPTCHA settings: Ensure that the reCAPTCHA settings in your Shopify store are configured correctly. You can find the reCAPTCHA settings in your Shopify admin under Settings > Checkout > Customer accounts > reCAPTCHA. Make sure you have the correct API keys from Google reCAPTCHA and that the settings are not overly strict.
Test in different browsers/devices: Ask the affected customers to try logging in or registering using different browsers or devices. Sometimes, certain browser extensions or add-ons can interfere with reCAPTCHA functionality.
Verify theme customization: If you have customized your Shopify theme, there might be some code conflicts that are causing the reCAPTCHA loop. Temporarily switch to a default theme and check if the issue persists.
Check for app conflicts: If you have installed third-party apps on your Shopify store, there might be conflicts with reCAPTCHA. Temporarily disable apps one by one to identify if any of them are causing the issue.
Contact Shopify support: If the issue persists and you're unable to identify the cause, reach out to Shopify support. They can investigate the issue further and provide specific guidance based on your store's setup.
Test reCAPTCHA keys: Double-check the Google reCAPTCHA keys you have entered in your Shopify admin. If there's any issue with the keys, it can lead to reCAPTCHA failures.
Use alternative security measures: If you still face problems with reCAPTCHA, consider using alternative security measures for login and registration, such as a two-factor authentication (2FA) system or email/SMS verification.
By following these steps, you should be able to diagnose and resolve the endless reCAPTCHA loop issue on your Shopify store. Remember that it's essential to balance security measures with a smooth user experience to avoid frustrating customers.
Follow the above written steps and see the result. Even if these steps won’t help you then can you provide us your backend access
Let me know if need further assistance
Regards,
Artzen Technologies
@BenSilver1337 Mark the solution as accepted to help others