July 2024, still nothing on this from Shopify. We just need to be able to choose email colors for emails when dark mode is activated on customer’s end…it can’t be that hard. Has anyone found a workaround for this?
Topic summary
Users are experiencing issues with Shopify Email campaigns displaying incorrectly on iOS devices using dark mode, particularly in Gmail mobile. Black logos become illegible against dark backgrounds, and chosen background colors are being overridden by the device’s dark mode settings.
Key Problem:
- Email designs with specific color schemes are automatically inverted or altered in dark mode
- No preview option exists to see how emails appear in dark mode
- Images with transparent backgrounds compound the visibility issue
Shopify’s Response:
- Initially suggested using logos with solid backgrounds instead of transparent ones
- Confirmed Shopify Email doesn’t support custom HTML/CSS/code to override dark mode behavior
- Recommended third-party email marketing apps for advanced dark mode control
- Submitted feedback to developers but provided no timeline for fixes
Current Status:
- Issue remains unresolved as of May 2025 (4 years after initial report)
- Users report other brands successfully send emails unaffected by dark mode
- Support has characterized it as a “bug” with no available workaround
- Growing frustration over lack of basic dark mode controls or preview functionality
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