Dashboard for partner account has been disabled

Topic summary

  • Issue: Shopify Partner account dashboard has been disabled, preventing access.
  • Attempts: Multiple emails and follow-ups sent to Shopify support; no response received.
  • Request: Seeks others’ similar experiences and actionable steps to regain access to the partner account.
  • Status: Unresolved; awaiting community advice or official support guidance, including potential escalation options.
Summarized with AI on December 17. AI used: gpt-5.

I’m reaching out because my Shopify Partner account dashboard has been disabled, and I haven’t received any response to my emails from the Shopify support team. I’ve sent multiple follow-ups but haven’t heard back yet. Has anyone else experienced this? What steps can I take to resolve this issue and regain access to my account?