Data Sharing - Error When Selecting Maximum or Enhanced

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Topic summary

Users encounter an error when attempting to enable Enhanced or Maximum data sharing options while setting up Facebook as a sales channel in Shopify. The error message directs them to contact Shopify support but lacks specific details about the underlying issue.

Key Problem:

  • The Conservative data sharing option works without issues
  • Selecting Enhanced or Maximum triggers an error preventing setup completion
  • Multiple users report experiencing the same problem

Potential Solution Identified:
One user (wcis) suggests this is a permissions issue requiring two fixes:

  1. Shopify side: Ensure the user account has “Manage and install apps and channels” permission enabled (relevant for Users or Partner collaborators)
  2. Facebook side: Verify proper access to Data Sources in Events Manager to select the correct pixel ID

The thread indicates this may involve configuration settings on both platforms, though the exact requirements for enabling maximum data sharing remain unclear to most participants. No confirmed resolution has been reported by the original poster.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
2

Hi,

I am also experiencing the same problem. Did you manage to resolve it?

Thanks

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