I am using the free Dawn 8.0.1 Theme. When I look at the footer in CUSTOMIZE theme, I see the copyright message (was provided by the theme - I did not add that). See first screenshot below.
When I view my online store, that copyright message does not appear. See 2nd screenshot below.
I want to edit the copyright AND ALSO to have it show. Help!!
Have only used the customize features provided in the Dawn theme. I did not edit any custom code anywhere in the Dawn theme. Did not add any custom apps.
Hi, @EK79 . Thank you for reaching out about this! That definitely shouldn’t be happening. Are you having trouble with any other customizations you’re making to your theme at the moment?
We’d need to take a closer look at your theme in order to help further. If you reach out to us through this page we’d be more than happy to troubleshoot this with you. We aren’t able to see your account information over the Shopify Community, but our Support Advisors would be able to review this with you in more detail. You can follow these steps to request support:
Hi Erin - thank you for your reply and looking forward to your assistance with this issue. I will follow your suggested steps to request support.
Yes there is another major issue that I am having with regards listing of products in a collection. I configured it to show 20 products and it is sometimes showing 10 OR 11 products per page. Others have logged the SAME issue here using the Dawn theme. Also, for me the product count is not correct when showing the list of products.
Hi, @EK79 ! I hope you were able to get that resolved with our support team, or the advice shared here. For your collections, I have a few questions to make sure I give you helpful advice.
Do you mean that your collection shows 20 products per page sometimes, and at other times that same collection will show 10 products per page? Or that some collections show 20 products per page, and others show 10 or 11 products per page instead?
When you say the product count is incorrect for your list of products, do you mean your product list in your Shopify Admin on the Products page? Or a list of products on your storefront (for example, one of the collections displayed on your storefront)?
How are you configuring your collections to show 20 products per page? Are you doing this within your theme editor like in the screenshot below?
If your Default collection template is configured to show up to 20 products per page like this and a collection using that template shows less than 20 products per page, this often means the collection has less than 20 products in it, some of the products have been hidden from the online store, or product(s) are out of stock and your collection is set up to hide out of stock items. I’d double check these areas first. If it’s still not working after that, I recommend testing out a different theme to see if you notice the same issues with your collection.
If a different theme is displaying your collection the same way (with the incorrect number of products per page), this likely isn’t a theme-specific issue, but something to do with a setting in the admin. If it appears correctly on a different theme, but not with Dawn, you’ll want to speak with our live support team about this so that they can troubleshoot your theme with you in more detail.
Hi Erin - Just an fyi, this product page issue conversation that we are having here should really be on the other issue I raised. (this thread is on the copyright question that chatting with the support team has helped me fix)…
I communicated my issue with the support team via chat. I was informed by them (James S.) that a ticket ( I do have the ticket #) needs to be created and assigned to the theme developer for further investigation. Nate, from the Theme Support team is now aware that the incorrect number of products were appearing on collection pages. Per Nate, he indicated that the developers have been made aware of this issue on the Dawn theme issue. Per Nate yesterday, the issue isn’t fixed at this point, but all the information that I had provided to James in my chat has been passed along to them. I was told by James that I will receive an email regarding the result of their investigation once they are done.
To answer your question, the Default collection was changed to display 20 products per page. I have 69 products in this particular collection. So this should be giving me 3 pages of 20 products with the last page showing 9 products. The product page is showing me TEN (10) products per page on some pages, some pages are showing me ELEVEN (11) products. The Shopify calculated product total is showing me 134 PRODUCTS. That is incorrect. I only have 69 products in this collection.
From what I am being told this is a BUG with the Dawn theme. There are other support questions that are raising the same issue with this theme. For me personally, this is a HIGH PRIORITY issue that I certainly cannot go live with.
At this point, I have not been given a timeframe as to when this will be fixed - which is a bit discouraging. Any further information you can provide on the estimated date of when this will be fixed would be great. Thanks Erin.
