Dawn - Product customisation not reflected in checkout

Hello,

Recently, I have upgraded to new Dawn theme from Debut, worked on few customisations in the product page via custom liquid, like a “dropdown selection” and a “custom message input field”, now the information user selects is populated in the “add to cart” button but it doesn’t reflect in the checkout page or in order processing. So if the user selects few customisations in the product he/she get no confirmation and we get no information to process the order.

This worked fine in Debut, Please help.

https://www.thinkplanty.com/products/copy-of-spike-mini


  
 

  
 

Looking at the link, the line item property is not contained within the product form. It would work if it was.

Have you tried making sure there is a field (even if a hidden one) is within that form?

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I tried adding but this still doesn’t work, also tried looking for a hidden field in the form, but none i could find, though there is a mention of “hidden” in the product-form script. Strangely, i have noticed if i add the code in the editor, just below the buy buttons code, it starts to work fine. Also i am a novice :slightly_smiling_face: if you could tell.

Hey @abhisxn , have you solved this issue?

The information seems to get passed to checkout correctly now. Let me know if I’ve interpreted it wrong.

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Hey @Jason ,

Seems like a dynamic button problem, talked to many developers on various platforms today, went bonkers looking for a solution, but that makes me wonder is Dynamic button a feature or a blocker, i am sure most sellers would want to offer product customisations, do they all depend on third party apps? Is there not a clean and simple solution.

Hey @archiethedev were you able to see the custom information via “add to cart” or “buy it now” as far as i know the trouble is with “Buy it Now” button, i have tried it multiple times but i am not able to replicate this.

I am having the same issue. It worked fine with Debut, which is what I had before. I don’t have the slightest clue as to how to fix this!

You cannot add it at ‘Custom liquid’.

You need to add it directly in the code, inside product-form.

Go to sections > main-product.liquid file, find ‘product-form’ and paste code here: https://i.imgur.com/WHulhRb.png

Ex: https://i.imgur.com/ii2zZbK.png It only works when inside product-form.

Hope it helps!

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