Hello,
For some reason I have lost the ability to filter my collections. When I try to select a filter checkbox in the “Filter & Sort” side menu, it closes and does not apply the filter. The cursor also does not change to pointer when hovering over the checkboxes. This was working fine until recently, I don’t know what broke. This is only happening in desktop, mobile still works fine.
How can I troubleshoot this error? I am using the Dawn theme (2.0).
Thank you,
Sorry you are facing this issue, it would be my pleasure to help you.
Welcome to the Shopify community! 
Thanks for your good question.
Please share your site URL,
I will check out the issue and provide you a solution here.
also share with issue images please so i will easy to guide
URL is blankcanvasbookstore.com
@KetanKumar Hi! Just following up on my question since no one else responded to this post. Do you have an idea on what might be the issue?
Thanks!
Thomas
Hi,
I have the same problem on Dawn Theme. Have you found any solution for it?
Thanks
sorry for late reply please share store url so i will check
Hi @KetanKumar ,
Thank you for your reply, my website is https://pinarkoseoglucecen.myshopify.com/.
thanks i have check its working fine
Sorry it is still not working. Just to be clear, here is the screenshot of the filters. Select any and nothing happens. Checkboxes cannot be clicked and the pop-up closes itself.
can you please disable or remove last code or app
Last change was only a comment out and before that it was your code for changing the size and orientation of product recommendations below product page. Which one do you advise to edit?
can you try fresh theme?
What do you mean by that? I refreshed the page/website and no change but I dont know how to refresh the theme.
can you please download fresh theme
Hi @KetanKumar ,
I did many changes to the theme and I dont want to reset now. May be you can help me with this; my filter view is different than the original Dawn Theme, it is a window on the right. I suspect that change might have caused the problem, but I connot remember which code was that. Could you tell me the name of the file to change in order to change the filter design?
Thank you very much for investigating it. I fixed it but the filters still don’t work.
oh sorry for that its possible to disable apps?
Unfortunately I cannot do that, I have to launch the website in a short time and there are many settings done with the apps.
oh sorry if possible to add staff account so i will check possibility
