Dawn Theme - First product image not showing up on product page. variant image is first one

Store Design

Topic summary

A user is experiencing an issue where the first product image isn’t displaying on their product page in the Dawn theme. Instead, a variant image appears first, despite trying multiple solutions found in the community.

Troubleshooting steps suggested:

  • Verify the first image is marked as “Active” in Shopify admin (Products > Images)
  • Check variant image settings, as Dawn theme may prioritize variant images over main product images
  • Clear browser cache to refresh outdated information

Additional considerations if basic steps fail:

  • Update Dawn theme to latest version to resolve potential bugs
  • Temporarily disable apps that modify product pages to identify conflicts
  • Contact Shopify Support for store-specific assistance

Status: The issue remains unresolved. The user has been asked to provide screenshots of their product page editing area if the suggested solutions don’t work.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi

tried all the solutions I saw here. None worked correctly.
Looking for help.
store link

Thank you!

2

Hi @zeyna111

I see you’re having trouble with the first product image not showing up on your hair accessories product page. That can definitely be frustrating. Let’s walk through some steps to get that main image showing correctly.

Checking the Basics:

1-Is the Image Active? Double-check in your Shopify admin that the first image for the product is marked as “Active.” Sometimes, an image might be uploaded but accidentally set to inactive. Go to Products > Hair Accessories (or the product name) > Images. Make sure the first image has a green dot next to it.

2-Check Variant Images: The Dawn theme can sometimes prioritize variant images over the main product image. If you have variants for your hair curlers (different colors, sizes, etc.), ensure the first image for the default variant is the one you want to show as the main product image.

3-Clear Cache: Sometimes your browser cache can hold onto outdated information. Try clearing your browser cache and then visiting the product page again. This can sometimes refresh things and show the updated image.

Digging a Little Deeper (if needed):

If the above steps don’t work, it might be a theme code issue. While I can’t see the specific code for your store, here are a couple of things to consider:

  • Theme Updates: Check if there are any updates available for your Dawn theme. Sometimes theme bugs get squashed in updates, so running the latest version might solve the problem.

  • Conflicting Apps: If you’re using other apps that modify product pages, they might be interfering with the image display. Try temporarily disabling any apps related to product pages and see if the image appears.

Here to Help Further:

If you’ve tried these steps and the image still isn’t showing correctly, feel free to share a screenshot of your product page editing area (where you upload images). That might give me a better idea of what’s going on.

In the meantime, you can also reach out to Shopify Support directly. They have access to your store’s specific details and can provide more tailored assistance.

I hope this helps!

Best regards,

Daisy.