Dawn Theme Mobile Hamburger Menu not working

Shopify Discussion

Topic summary

A Shopify store owner reports that their Dawn theme’s mobile hamburger menu requires multiple clicks to open and subcategory links don’t function properly, though the desktop version works fine. They’ve customized the header-dropdown-liquid file and shared their code.

Current Status:

  • One responder tested the site and found the menu icon working correctly on their device
  • The code snippet provided appears corrupted or reversed (contains backwards text)
  • Another user confirms seeing the dropdown menu working on mobile

Troubleshooting Suggestions:

  • Test with a fresh theme installation to isolate whether custom code or an app is causing the conflict
  • Review the header-dropdown-liquid customizations, as the shared code appears malformed
  • Consider Black Friday Cyber Monday preparations while addressing this issue

Resolution: Unclear - responses indicate mixed results, with some users able to access the menu successfully while the original poster still experiences issues. The problem may be intermittent or device-specific.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

Hi together,

my shop recently went live and works perfectly on desktop. On mobile however, the burger menu doesn’t work properly. I need to click it severable times before it opens and then the sub categories lead to no where.

Here is the link to my store: https://mesadogato.com/

Would be beyong grateful for your support.

I have edited the header-drop-down-liquid. it is currently the following:

{% comment %}
Renders a standard dropdown style menu for the header.

Usage:
{% render ‘header-dropdown-menu’ %}
{% endcomment %}

    {%- for link in section.settings.menu.links -%}
  • {%- if link.links != blank -%}
    {{- link.title | escape -}} {% render 'icon-caret' %}
    {%- else -%} {{- link.title | escape -}} {%- endif -%}
    • {%- endfor -%}
2

Hi @AllisonMH ,

Thanks for reaching out. I’m sorry to hear about this issue with your menu button. In most cases, the cause for this issue is a customized theme code or an app that may interfere with your theme. I just checked this on your website and icon seems to work okay for me.

However the best way to establish if it’s theme related problem is to install a new version of your theme or another theme and then see if it happens with it too. If the new theme doesn’t have this problem, your current theme will need a revision. Please let me know what happens when you try to replicate the issue on a different theme.

I must say all your products look amazing. I don’t know if you have anything planned for BFCM this year, but now is the time to make some preparations. BFCM is one of the biggest sales weekends of the year and sees the start of the holiday season as well. Every year my go-to is this BFCM Checklist.

It allows me to make sure that I am making the best use of my time and resources and it really helps take the pressure off by starting early. It is well worth the read should you be interested!

3

Hi there,

first of all your products will save me some christmas presents! :slightly_smiling_face:

I have seen on my mobile that your dropdown menu on the left is working again. Mine isnt. How did you code it right?