Dawn theme Mobile view troubleshooting - urgent

Store Design
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Topic summary

A user reports a horizontal scroll issue on their Dawn theme website’s mobile view and provides a video demonstration along with site credentials for troubleshooting.

Current Status:

  • One responder tested on real Android and iOS devices and found no issues
  • Another responder confirmed the horizontal scroll problem exists on the product page in mobile view

Recommended Solution:

  • Disable sections one by one to identify the problematic element
  • Issue likely stems from third-party app integration or custom code, not the default Dawn theme

The discussion remains open with no definitive fix implemented yet, though a diagnostic approach has been suggested.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi, on my Dawn theme website’s mobile view, I’m experiencing a horizontal scroll issue. I’ve attached a reference video link below. Could you please help me remove the horizontal scroll?

Website: https://2512in.myshopify.com/

Password: 2512

Video link: https://drive.google.com/file/d/1D5ZcQmHCEgI-AOQVXmRARxaqc-XdeEC9/view?usp=sharing

Thanks in advance

2

Hello,

I have checked it is working properly on real devices both android and ios.

Thanks!

3

Yes, I can see there’s a horizontal scroll issue on the Product page in mobile view.

I recommend disabling other sections one by one to identify which one is causing the layout shift. Most likely, it’s coming from a third-party app or custom code. The default Dawn theme doesn’t have this issue out of the box.