Dawn theme newsletter sign-up captcha issue

Store Design

Topic summary

  • Main issue: On a Shopify store using the Dawn theme, customers submit the newsletter form expecting a discount but see no confirmation message. The submission actually stalls because a CAPTCHA (“I’m not a robot” check) sits higher on the page, and many users don’t scroll up to complete it.

  • Impact: Reduced newsletter sign-ups and unverified emails, as users believe they’ve subscribed when the form hasn’t been fully submitted.

  • Observed behavior: Testing shows the CAPTCHA appears above the fold with no automatic focus or scroll, so users miss it and the form never confirms.

  • Requested help: Guidance to either move the CAPTCHA closer to the submit area or automatically scroll/focus the page to the CAPTCHA when the form is submitted.

  • Status: Unresolved; seeking implementation advice. No code samples or theme customizations provided beyond using the Dawn theme.

Summarized with AI on December 27. AI used: gpt-5.
1

Hi, I am using the Dawn theme and I have noticed a lot of people are not verifying there email, on testing I see that they ‘submit to join the newsletter and receive a discount’, and they think they did it but no confirmation message is displayed, but it didn’t submit because it is asking them to confirm they are not a robot captcha further up the screen and they don’t scroll up to see the captcha and complete it.

How do I either move the captcha down the page or have the page scroll to the captcha when they submit to join the newsletter?

Thanks