In the draft version of the dawn theme, we are seeing certain product images showing up with a gray square background, while others are showing up as transparent images. All product images should be showing up as transparent (they are transparent on the live version on our site, but do not remain transparent when we switch to the dawn theme). The below screenshot contains the problem. Is there a fix?
Topic summary
Product images in the draft version of the Dawn theme display gray square backgrounds on some items, while others remain transparent. On the live site, all product images appear transparent. A fix is requested, and a screenshot was provided to illustrate the issue.
A responder asked for the store URL and password (if applicable) to investigate directly, indicating a need for site access to diagnose the problem.
Another participant later asked for an update, suggesting the issue remains unresolved.
Status: No confirmed solution or cause has been shared. The discussion is ongoing.
Unanswered questions:
- What in the Dawn theme causes certain images to lose transparency?
- Is there a configuration or update that restores transparency consistently?
Attachments: A screenshot is central to understanding the visual issue.
Hi @SEWardrobe ,
Please send your site and if your site is password protected, please send me the password. I will check it.
Any update to this?