A user encountered an issue where YouTube/Vimeo videos embedded in Shopify’s Dawn theme display correctly on desktop but fail to load on mobile devices, showing only an empty box when the thumbnail is clicked.
Initial troubleshooting:
Resolution:
Status: The original issue remains unresolved in the Dawn theme, but a working custom solution has been implemented. Another user has requested similar assistance for their site.
Hi! I’m working on a new store using the DAWN theme.
I’ve created a standard “video” section. It works great on desktop, but on mobile devices the YouTube video isn’t being displayed upon clicking the thumbnail (rather, all I’m seeing is this empty box as shown in the screenshot below). Please advise! 
On desktop it works fine:
Hi @jpyck
I saw that the video is still working normally, but it will only show up after 1-2 minutes. I suggest using a shorter and lighter video. This video is quite heavy so it will load a little slow
I hope this helps
Best,
Daisy
Hi DaisyVo, thank you so much for taking time out of your day to have a look at this issue.
However, I don’t quite understand what you mean with a “lighter video”.
I have embedded the video from a URL (in this case from Vimeo), so load-time shouldn’t be an issue at all:
or am I missing something?
In case anyone ever runs into this problem: I didn’t find an immediate solution to this issue. I checked the “Dawn” demo site and I was surprised to learn that I ran into the same bug. The video section simply doesn’t work on mobile devices. That’s why opted to create the code from scratch. I simply added it to a “custom-liquid” section. Here it is:
Could you help me with mine?
www.latelababy.org mobile video just doesnt work and i ont want to mess up the liquid.
