Hi everyone, a strange white bar with the number 1 written in it randomly appeared on my website today, above my header at the top of the page. Screenshot below. Thank you!
Topic summary
A Shopify store using the Dawn theme reported a sudden, persistent white bar with the number “1” appearing above the site header (top navigation). A screenshot was provided to illustrate the UI glitch. Dawn is Shopify’s default theme.
- Support asked for the store URL and password (if needed) to investigate.
- The merchant shared the store URL (3308a5-4.myshopify.com); no password was provided.
- On review, support could not reproduce the issue—the header displayed normally on their end, and they shared a confirming screenshot.
No changes or fixes were implemented, and no root cause was identified. The discrepancy suggests a possible intermittent or environment-specific issue, but no technical details (device, browser, steps to reproduce) were shared to narrow it down. Images are central to understanding the reported visual bug. The discussion remains open pending more information or reproduction steps.
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Hello @ISAKO
Our team is ready to help you.
Please share your website address and access password (if necessary) so that we can check and assist you.
hello friend, thank you for the quick response.
3308a5-4.myshopify.com
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