Deactivated account

Topic summary

A user’s account has been unexpectedly deactivated with a system message indicating they received “too many transfers.”

The situation is particularly problematic because:

  • The customer service contact option is greyed out/disabled
  • This prevents them from resolving the issue through normal support channels

The discussion remains unresolved with no responses yet, leaving the user unable to access their account or get assistance.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.

Hi.I have realized that my account has been deactivated.The system gave a message that I received too many transfers and even the option to contact customer service is greyed out.