I have been with Shopify for 4 years, I sell liquor online and have had 6 bottles of clase azul online for the past 4 years. Then randomly I got hit with a suspension and in 20 days my account is going to be suspended. I didn’t receive any type of information of me needing to take these down. Keep in mind I have invoices of all the products and have had them for 4 years. I received a trade mark infringement on 6 out of 3000 products. Shopify took the whole site down. This is my only source of income and I have reached out to legal Shopify and they are not even doing anything about it. Has anyone dealt with this and if so have they ever unsuspended. I have mentioned to them multiple times I don’t need those products I will straight up not even sell them. I just need my website back. Really hoping to hear news about people having the same problem and getting their site back.
Unfortunately, shopify risk and safety team is one of the worst in the industry, and most likely you wont get your site back, start working with a different platform ASAP.