I have a fake name in my abandoned cart leaving fake email, fake address and fake phone number. Over 50 occurrences over a two week period. Should I be concerned? Do I need a special app to stop this. Thank you for your help.

Hi @ColonyMa , Thank you for reaching out. I understand that this can be concerning but it’s good that you have recognized these spam checkouts. Be sure to keep an eye out for any potentially fraudulent or fake orders that are placed even if at this time they appear to only be abandoning their cart…

The Spam Bot James James (first name and last name are the same) is hitting our store too. Over 5000 abandoned carts in 11 days. The bot is adding $0.00 products to the cart. For many years we have heavily relied on our $0.00 products for marketing purposes. We do not want to delete our $0.00 produc…

None of Shopify’s response to fix this issue work. And not all Shopify plans are “Compatible” for 3rd party apps. These bots are coming thru the backend and don’t appear in the “Live View”. Shopify needs to step up and fix this as we have $.00 items that we require in our store. Please contact Shopi…

I’ve personally reached out to @Shopify_77 multiple times and from what I’m hearing from others, it sounds like Shopify has at least acknowledged the issue. Still, we’re not seeing a fix or any real gesture from Shopify showing that they’re taking action. I’m wondering if the appropriate action to t…

I agree not fixing this issue soon will require to use a different platform as we require $.00 products

I am …. Could that be the issue?

Many merchants, including myself, have had captcha enabled the entire time. This is NOT a solution. The only effective method of preventing ACs and completed checkouts by these bots is to disable any $0 products (as hidden prods, protected prods, & prods w/o add to cart buttons remain affected in s…

Still no updated solutions for this? As others have stated, the reCAPTCHA is doing nothing for this issue. We see several of these per day come through and you can tell they are fake orders and see that they are using invalid credit card numbers - why no fix for this yet?

I think We Found out the Solution, Just Open > Customers Section in Shopify tab, For Example the Customer Name is James James and Customer Mail is sfj9usfhuios@gmail.com Simply delete the Customer From > Customers Section ( on Shopify Dashboard ) Now Open your website go on Log in & Register Section…

Dealing with potential spam in abandoned carts: should I be concerned?

Shopify Discussion

Ben12341 March 12, 2024, 10:55pm 24

They told me they vote on which issue to work on next, and it may not be this issue

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Dealing with potential spam in abandoned carts: should I be concerned?

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