Debut Theme Mobile Search and Menu bar not working

Technical Q&A
1

search and menu not working on my theme. whenever i click there is no response please respond asap

2

Hey, @Alisheikh .

Elias here with Shopify Support. Thank you for reaching out.

I understand that the search and menu bar is not working for your Debut theme. Just to confirm, were there any new apps or custom coding installed recently? Or, does the issue persist on a newly installed Debut theme?

If you’re unable to identify what may be causing this issue, and rolling back to an older version of your theme does not resolve the issue, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, our Support team would be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I’d love to know if our Support team can help you identify and resolve this issue. Keep me posted!

3

Hi @Alisheikh

please share the website url with us So I check why its not working.

Thanks.

4

@Elias i have the same problem! And theres grey behind the logo www.mylittleworld.shop

5

Greetings, @mylittleworld .

Thank you for joining the thread!

I’ve taken a look at your shop (mylittleworld.shop) and I’m not seeing any grey behind the logo on my browser (ie. Google Chrome). I’m also not seeing anything wrong with the navigation menu or search bar. Just to confirm, which browser are you using at the moment? Also, does this issue persist on different browsers or devices?

If the issue continues to persist on your end, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

As it looks like you’ve already launched your shop, do you have a marketing plan prepared for your store?

6

Hi!

yes got in toucb with the supporr and had to change the theme. Thank you