Declined payment, money held, no support

Greetings,

I recently tried to make an order at https://www.mhgboutique.com/ on Mar, 25.

The payment was declined twice for 2 different VISAs, however, both times the amount of OMR 51,3 had been withrdawn (on hold still).

I did contact their support to unhold amount at least, but they failed to help.

Since they claim they run on Shopify engine Im trying to request help right here.

@MHGBoutique ?