Delayed Payment Capture by Onerway

Payments + Shipping & Fulfilment

Topic summary

A merchant integrated Onerway as their payment gateway but encounters checkout failures. Test transactions show “Payment Pending” status before expiring without capturing funds.

Suspected cause:
Onerway may be configured for delayed capture (authorization without immediate collection) rather than instant processing, causing timeouts or integration errors.

Recommended troubleshooting steps:

  • Check Onerway dashboard settings to ensure instant capture is enabled
  • Verify Shopify payment settings (Settings > Payments) align with Onerway configuration
  • Run test transactions while monitoring error logs
  • Contact Onerway support with store details and transaction IDs if issues persist

Alternative consideration:
If Onerway support is unresponsive or cannot resolve the issue, switching payment providers may be necessary. However, one participant notes regional availability limitations for alternative gateways.

Status: Unresolved, awaiting further investigation or support response.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hi, I have intergrated Onerway as a payment gateway for my store and activated it. However, when I test it out, I’m not able to checkout because it just says Payment Pending, and then later changes to Payment Expired without capturing the payment. I would to know why it takes so long to capture payments and then ultimately ends up failing, and if there are any solutions to this.

Thanks for your help.

2

@Phefy Hey there, it seems to me like your best option in such a situation is just to reach out to their support team directly and get more information on it. If they are unresponsive or can’t really point out the issue, I think it would just be best to change your payment gateway provider.

3

Hi @Phefy

It sounds like Onerway might be set up for delayed capture (where funds are authorized but not immediately collected), which could explain the wait, but the expiration suggests a hiccup in their system or your setup. Double-check your Onerway dashboard to ensure capture settings are configured for instant processing rather than a delay, and confirm your Shopify payment settings (Settings > Payments) match up.

Test with a small transaction and watch for error logs in Onerway. If it’s still failing, reach out to their support with your store details and transaction IDs to pinpoint if it’s a timeout or integration glitch

1 Like
4

hey, what do we change to tho? ayden isn’t available in my region.