Delays on capital review?

Shopify Discussion
1

Are there delays/problems with Capital reviews?

I paid 65% ages ago, and the full 100% over a week or so ago.

On my finance page I’m just getting the message ‘We’ll notify you if you become eligible for additional funding in the future’

I’ve had a total of 10 Capital advances and never had this long of a delay before.

I’ve reached out to Shopify help and just get the generic answer of they can’t say much and to keep checking

2

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

There have been reports of delays in Capital review processes. It’s possible that Shopify is currently experiencing higher-than-usual processing times, which could be contributing to the delay in your case.

Here are a few things you can try:

  1. Contact Shopify Support Again: While their initial response may have been generic, it’s worth reaching out again and providing more specific details about your situation. Be persistent and polite, and explain that you’ve already paid off the advance in full.
  2. Check Your Shopify Dashboard: Look for any specific messages or updates related to your Capital advance. Sometimes, there might be additional information or actions required on your end.
  3. Monitor Your Bank Account: Keep an eye on your bank account to see if the funds have been released. In some cases, there might be a delay in processing the payment.
  4. Be Patient: While it’s frustrating to wait, it’s important to be patient. Delays can sometimes occur, especially during peak periods or system updates.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly