I have an old store on my account that I would like to delete from my account, how can I go about doing so?
Topic summary
Goal: remove an old Shopify store from an account.
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You cannot instantly delete a store; you can only close it. Shopify will permanently delete closed stores after 18 months if they aren’t reopened.
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How to proceed: from the store’s own admin (dashboard), go to Settings → Plan → Deactivate store, then follow the prompts to close it. This will remove the store from your account’s active stores.
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If you can’t access the store’s admin or don’t see it listed, contact Shopify Support to verify ownership and request removal.
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Clarification: “admin” refers to the store’s backend settings area. Closing achieves account-level removal now, while full deletion occurs later per Shopify’s policy.
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Outcome: clear steps provided; no disagreements. Resolution is to close the store and, if needed, work with Support; immediate permanent deletion is not available.
You can close the store only, and it will be deleted after 18 months if you don’t reopen it by Shopify.
To delete an old store, you need to close the store from its own admin:
Settings → Plan → Deactivate store
Follow the prompts and the store will be removed from your account. If you don’t see the store in your admin or can’t access it, you’ll need to contact Shopify Support to verify ownership and have them remove it.