Help Request,
We now have two orders that appear to be stuck in Shopify. About 5 months ago a customer requested we cancel an order. We did. The order was never fulfilled, it was canceled. Yet for the last 5 months it still shows up as an open order on the left side of the console.
Today I did a test purchase to see what enabling “bank deposit” would do (a customer requested an ACH transfer to pay for an order). I expected “bank deposit” would allow a customer to do an ACH payment. (It doesn’t!) So I canceled the test order. Again, it now shows up on the left side of the screen as an open order. I followed another article on archiving or deleting orders to remove them from view. That’s a big nope… The old order from 5 months ago, I archived. Still shows up in the open orders count. I then deleted my test transaction. Again, big nope… Even though the transaction has been deleted. It’s still showing up in my open orders count.
How do I remove these? I look at open orders to see what’s actually open… These two should not be open orders.
Thank you,
Jeff