Deleted items which still showing on the website

Technical Q&A
1

Hi there,

I have drafted or even deleted some items from my shopify but they are still shown on the website!!

My new items added to the same collection also are not shown on the menu where they are supposed to be!! Do you know what the problem is? And how can I fix it?

Thank you,

Sahar

2

Hey, @Sahar-mdrz ! Welcome to Shopify Community!

From what you have described, it sounds like you are experiencing a local issue and this local issue is preventing you from seeing an up-to-date version of your website. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to view your website to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.