Deleted Online Store app and now My website is gone

Shopify Apps
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Topic summary

A user accidentally deleted the Online Store sales channel while attempting to remove an app, causing their website to disappear. They cannot find a recovery option.

Initial Diagnosis:

  • Support suggested the user may have inadvertently downgraded their plan
  • Recommended upgrading back to the Basic Plan via Settings > Plans & Permissions to restore the Online Store channel and recover deleted information
  • If that fails, advised contacting live support directly for account-level assistance

Plan Clarification:

  • User was on a free trial, then upgraded to the $5 Starter Plan
  • The Starter Plan only provides the limited Spotlight theme and lacks full Online Store functionality
  • Full themes and Online Store features require the Basic Plan or higher
  • Starter Plan is designed for social media selling, not traditional e-commerce storefronts

Recovery Solution:

  • The Online Store sales channel can be recovered by navigating to the sales channel options and selecting it from recommended channels at the top

Status: The issue appears resolvable through either plan upgrade or re-adding the sales channel.

Summarized with AI on November 15. AI used: claude-sonnet-4-5-20250929.
1

So i was trying to delete an app and accidentally deleted the online store (cant believe this is an option) and cant seem to recover it. How can I get my store back

2

Hi, @awgevin

Thanks for your post!

It sounds like you may have inadvertently downgraded your plan. Upgrading your plan back to the Basic Plan should bring the Online Store back to your account, and the information that was deleted should be recovered.

To achieve this, head to Settings > Plans & Permissions and switch your plan back to the Basic Plan. If that doesn’t work, we recommend reaching out to our live team so they can review your account directly.

Please visit our Help Center and log in to your account to create a support request through live chat, or email. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’

3

I had the 1mb free trial and i upgraded to the 5 dollar plan and I got an archive of my themes but now I cant even use them

4

Hi, @awgevin

Thanks for your response.

Can you elaborate on what you are referring to when mentioning 1mb?

Please note, the Starter Plan doesn’t have the same Online Store functionality as the other plans. You are only able to access the Spotlight Theme which has extremely limited functionality. All other themes are for the Basic Plan and above. This is due to the Starter Plan being geared towards individuals whose online selling is geared towards social media sales.

5

Well, I think he was talking about the sales channel: online store, but one can easily recover the online store by going to the sales channel option and then either by selecting it at the top or by going to all recommended sales channels.