Hey peeps, so ive been trying to delete a picture from a product description, but every time i press save it just puts it back! Its literally a photo that shows people my Chinese suppliers pictures, you can even click on it and it takes you to my supplier directly! funny tbh i found it quite funny when i noticed..
Any ideas why this is happening ?
Hi Petsandus22,
Yep this would certainly be an odd choice of image and link to show your customers!
This sounds like a browser caching issue, have you tried clearing the cache?
If you are using chrome, you can find the steps to clearing the cache below :
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
If you happen to be using Internet Explorer, well unfortunately Shopify does not work well with this, it’s best to move to Chrome, Safari or any other more modern browser.
PS: Clearing your cache will log you out of all of your accounts, just incase you are logged into anything important and might not have the password handy.
Hope this helps!
Brian
Hey, @Petsandus22
I’d be happy to look into this for you. Could you share the product page and the image that you are having difficulties deleting?
If there is anything else I can help you with, please let me know.