So i wanted to know if i delete an item from already paid order that has not yet been fullfilled, does it automatically get refunded to the cuctomer and if I add items to an already paid order that has not yet been fullfilled, does the customer has to pay for those?
Topic summary
Main issue: Clarify what happens in Shopify when modifying an already paid, unfulfilled order—specifically removing or adding items.
Key points:
- Removing an item: Shopify automatically issues a refund to the customer for the removed product.
- Adding an item: The merchant must send a new invoice so the customer can pay for the added product.
Evidence/illustration:
- Screenshots provided show the Shopify admin options to send an invoice for added items and the refund flow when removing items.
Outcome:
- The responses confirm the original assumption: refunds occur automatically on item removal, and added items require a new payment via invoice.
- No disagreement raised; the guidance appears conclusive for paid, unfulfilled orders.
Status:
- Resolved with clear next steps (send invoice for added items).
Hey @veskuhh
I think it works as you said.
If you add a new item to the order, you will need to sent a new invoice to your customer to pay.
If you remove the exist item in the order, then the order automatically have a refund to your customer too.
