Hi,
I am having huge trouble deleting my GMC account. It is keep asking me to contact administrator.
This account was closed about 2 years ago but it still seems active.
Can someone help me delete this sub account. Thank you
Topic summary
Issue: A user cannot delete a GMC (Google Merchant Center) account; the interface keeps asking to contact an administrator. The account was thought to be closed ~2 years ago but still appears active.
Guidance provided:
- If the account was created via the Google & YouTube app on Shopify, Shopify is the parent owner. The user must contact Google to have the GMC account separated from Shopify. After separation, the account can be closed.
- Deleting a GMC account requires admin-level access. If the user is not an admin, they need to contact the current admin. Reference support: https://support.google.com/merchants/answer/12160374
Status/outcome: No confirmation of deletion yet. Action items are to (1) contact Google to detach the account from Shopify if applicable, and (2) ensure admin access before attempting deletion again. Discussion remains open.
If you created the account via the google and youtube app, then the parent account owner is Shopify.
In this case, you need to contact Google and ask them to separate you from Shopify.
Once separated you can close down the account.
also, in addition to what emmanuel mentioned, please note that you need certain level of access to delete your GMC account, i.e., you need to have admin access.
if you aren’t the admin, then contact that person.
you can read more here: I want to delete my Merchant Center account - Google Merchant Center Help