Deliverr Fast tags adding complexity to our checkout

Payments + Shipping & Fulfilment
1

Thanks in advance for help with this technical question :blush:

Question - is anyone else using Deliverr fast tags and having an issue with it adding a new shipping option to the checkout, on top of the shipping options you already have (making things confusing for the shopper)? And if so, is there a way to resolve this so shoppers don’t see 2 express shipping options?

Context

Our USA Shopify store (Shopify Plus) is using Deliverr and we have just installed Deliverr fast tags on our store. This is a widget that sits on the product page (image 1) and shows a shopper how quickly the product will arrive. It determines this based on their proximity to a Deliverr warehouse. When they get to the checkout they will see the same express shipping option that promises the same number of days e.g. 3 day express shipping (see image 2).

Image 1

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Image 2

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The problem we’re having with the fast tag is that people are now seeing 2 express shipping options in the checkout, adding confusion for the shopper.

They are seeing our current express shipping option AND the express shipping option Deliverr is adding. Is there a way to resolve this WITHOUT deleting our current express option? The reason we don’t want to do this is explained below.

  1. It doesn’t make sense for the shopper to see 2 express options (a 3-day and a 2-day). Also, depending on the location of the shopper, the Deliverr shipping option will change between next day, 2 day and 3 day.

  2. If the shopper doesn’t qualify for Deliverr fast tags express shipping, and we go ahead and delete our express shipping option, then the shopper won’t see any express shipping option. We always want to a free standard option and a paid express option.

Note – all of our product is stocked in America at Deliverr warehouses.

Ideally, when the Deliverr express option is available, it would replace our express option. But I don’t think that’s possible? Are there any other settings/options I’ve missed? Is there another way to resolve this or tidy it up?

Sorry about the technical question and thanks very much for your time and help :raising_hands:

2

Update from our account manager at Deliverr:

‘I understand the confusion multiple express delivery options may cause your customers. Unfortunately, there isn’t a way to have the Fast Tag shipping replace your other shipping options on a conditional basis at this time. Considering that all of your inventory is being stored with Deliverr, the current solution would be to add a description to the name of your custom express option that can help make things clearer’.

It seems like everyone using this feature would experience this same issue and the main benefit of Deliverr fast tags making express shipping more clear is lost.

The only option I can see is to turn our original express shipping option OFF and let the Deliverr fast tag express option show. The pitfall will be when a shopper doesn’t qualify for a Deliverr fast tags express option, they won’t see any express shipping option at all. We’re not sure what percentage of shoppers this will be. It could also become a problem over Xmas with more shoppers wanting express delivery options and potentially not buying if there are none available.

3

Hi,

It should be really simple to solve this with our app ShipMagic.
You can setup conditions in our app to hide your current express shipping option when Deliverr fast tag is present.

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4

Shipmagic has solved the problem and Aditya who is running the app has 5-star support. Very clean and simple solution to set up and doesn’t add any complexities to manage moving forward. Thanks Aditya :glowing_star:

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