A store owner encountered an issue where a customer was able to select Mondial Relay as a shipping method for a 50 kg product, despite Mondial Relay’s 30 kg weight limit.
Current Status:
Concern:
The store owner suspects this weight validation failure could recur for other products exceeding 30 kg and is seeking:
Store Details:
The discussion remains open with no solution identified for preventing similar incidents.
Hello, I recently encountered an issue with my online store. I use various delivery methods, including Mondial Relay. A customer managed to select Mondial Relay as the delivery method, even though their product weighed more than the maximum allowed weight of 30 kg (the product weighed 50 kg). How could this have happened? Are there any settings I can adjust to prevent this from happening again in the future?
Thanks in advance 
I can’t find a shipping profile including Mondial Relay, I can’t find any settings related to Mondial Relay 
Yes of course, the store link is as follows: creaddictive.fr
Code : 0656
It’s validated
So far, we have only had this customer order with Mondial Relay for a product weighing over 30 kg, but I suspect that the problem may occur again for all products weighing over 30 kg…
The order where the problem occurred is order number #1340. We have resolved the problem, the package was shipped with a carrier other than Mondial Relay… We just need to understand why there was this problem so that it doesn’t happen again.
