Delivery Status not appearing for Other Tracking

Retired Boards Appdev Fulfillment Api
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Topic summary

Orders that have been delivered aren’t showing as “Delivered” in Shopify—only “Fulfilled”—notably when the shipment uses “Other tracking,” possibly tied to LTL/TL (Less‑than‑Truckload/Truckload). The provided local delivery documentation doesn’t offer a way to manually mark as delivered.

Root cause hypothesis: Shopify reads delivery status from the carrier’s tracking URL. With “Other tracking,” Shopify may be unable to auto-generate a valid tracking link or map the carrier correctly, preventing status updates.

Suggested actions:

  • Verify the tracking directly on the carrier’s website to confirm it shows “Delivered.”
  • If carrier shows delivered but Shopify doesn’t, the carrier mapping/URL generator in Shopify may be broken; report this to Shopify Support.
  • Create a test order and try different carrier names to see which generates a correct tracking URL.
  • For “Other tracking,” manually input the full tracking URL from the carrier.

Outcome/status: No resolution confirmed yet; next steps involve verification with the carrier and contacting Shopify Support. Note: “Fulfilled” in Shopify does not equal “Delivered.”

Summarized with AI on January 1. AI used: gpt-5.
1

Hello,

I have a few orders that have been delivered, but Shopify doesn’t show them as delivered, only fulfilled. This is happening in orders that have “Other tracking” and I believe may have something to do with it being LTL or TL shipping. I did find this documentation, but there was nowhere for me to mark it as delivered and I can’t find anywhere to do that. How do I fix that and why is that occurring?

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https://help.shopify.com/en/manual/orders/fulfillment/fulfilling-orders/fulfill-local-delivery/fulfill-local-delivery-admin

2

Check the tracking link (outside of Shopify). It sounds like they are pulling information from there, based on the shipping carrier and tracking you entered.

If that’s the case, you would want to contact the shipping company to see why it’s not showing delivered, when it was actually delivered. If it is showing delivered there, or the tracking link from Shopify does not work, it likely means the carrier map they have that generates a tracking url based on the company and tracking is broken.

We’ve seen that a lot. Here are the possible solutions:

  • Contact Shopify support to let them know that the tracking link generator is not working correctly for that specific carrier

  • Create a test order and enter different carrier names and the tracking to find the one that generates the correct url

Since you have “Other tracking”, it’s possible that they cannot generate the link. In that case you would probably have to enter the tracking url manually, that you’re getting from the shipping company.