Delivery Time Picker - Delays During Checkout

Technical Q&A
1

Hey folks,

I have multiple stores that use a Delivery Date/Time Picker at the Cart before they proceed to checkout. I have experimented with multiple apps like Supertime and Buunto Time Picker. When customers complete their purchase, the delivery time is included as additional details on the order page.

The problem is that we need a minimum preparation time for orders, which is a setting available in the aforementioned apps. However, about 5% of the time, the customer sits in the checkout page for multiple hours, meaning the original date/time they selected on the cart page may provide less than our required 3 hours for preparation, or sometimes even in the past.

Removing Abandoned Cart emails was a suggestion that Shopify support provided, and the Buunto app developers said that this is a Shopify problem and it is out of their hands. However, this doesn’t stop customers from leaving their computers for hours during the checkout process.

Thus, I am posting this to see if anybody else is experiencing this issue, and if they have any way of solving it. One idea would be to force an expiry for the checkout page to ensure that nobody sits there for more than an hour, but I’m not sure if that’s possible.

Thank you! Looking forward to discussion.

P.S. The attached image shows somebody who would have started the checkout process before 11 AM, when the earliest delivery time would have been 2 PM - 3 PM. Then they waited until 12:14 PM to complete checkout, while the original time selected is retained.

Screenshot 2023-08-20 154443.png
Screenshot 2023-08-20 154443.png972×382 30.5 KB

2

Hi @hightidetech

There could be two fixes for your issue.

  1. Do you let your user to select time as well on cart page.

If yes, you can just let them select the delivery date and inform a msg stated that we would require 3 hours to prepare the order final delivered time will be available at order success screen.

By this way you will have delivery date in order.

  1. Check if app provides the delivery feature at order success page or can build a custom app which will enable this feature at success page.

Hope this will help…

Let me know if you have more queries.

3

Hi @gr_trading ,

Thank you very much for the response. These are both great work-arounds, but they do not address the problem at the source.

If you agree that this problem would fundamentally be impossible to fix, then I will try using your solutions.

Thanks again, and take care.