As per my attorney: If a payment processor is participating in Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), there are several steps you can take to seek recourse. Taking these steps can help you seek resolution and hold the payment processor accountable for their practices:
-
Consumer Financial Protection Bureau (CFPB)
- Submit a Complaint: https://www.consumerfinance.gov/complaint/
-
State Attorney General’s Office
- Find Your State Attorney General: https://www.naag.org/find-my-ag/
-
Federal Trade Commission (FTC)
- Submit a Complaint: https://reportfraud.ftc.gov/#/
-
Better Business Bureau (BBB)
- Submit a Complaint: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
-
Online Consumer Review Platforms
- Yelp: https://www.yelp.com/writeareview
- Trustpilot: https://www.trustpilot.com/review/www.your-website.com
- Ripoff Report: https://www.ripoffreport.com/FileReport
-
Financial Regulatory Authorities
- Federal Reserve Consumer Help: https://www.federalreserveconsumerhelp.gov/Form/ComplaintForm
- Office of the Comptroller of the Currency (OCC): https://www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html
- State Consumer Protection Offices: https://www.usa.gov/state-consumer