My merchant center got suspended for misrepresentation. I have fixed everything I could possibly find in their policies and online forums. I don’t know what do anymore. I have tried for months to contact them. They don’t have a phone number. It takes them days to respond and usually comes with an automated “sorrry for this inconvenience”. They won’t give any information. My most recent email stated that they sent it to a specialized team because the issue was complex and the team investigated it. That’s all it said. It didn’t say what the results were. Just linked me to their policies page again and I’m still suspended. Is this just the end of my online store? I’m in a super competitive niche so I can’t survive without digital ads. Here’s the most recent changes I’ve made:
-My website is beautiful, fast and easy to understand and navigate.
-I am an authorized reseller for all of these brands, these brands are quality and made in the United States. They are not cheap, all of my brands have comprehensive warranties and fair return policies.
Contact Information:
-I have a live chat button that is staffed during normal business hours and is easily accessible on every page. During non business hours, an ai takes the customers information and message and stores it safely to be handled the next business day.
-I have a professional contact email that is accessible in my header, my footer, and on the physical contact button. My physical address and phone number is also listed with that email on the footer, header, and contact pages. That contact information matches my merchant center account.
- Customers have 4 different ways to contact Support: Live chat, email, physical address, phone number.
-My physical business address, phone number, operating hours, and business email are located in the footer, in the header, and on the contact page. This business information matches my merchant center.
-I do not make any false claims regarding health benefits or promises.
-I have an ssl certificate and proper site security.
-My Legal policies and documents are easily accessible in the footer. My polices have been created personally for my business and model and reflect accurate and safe business practices.
-The return, refund and shipping policies are fair and easy to understand. They are easily accessible.
-Social media links lead to my business social media accounts
-https certificate
-no viruses
-business email verified and works
-email on every legal page
-Shipping and processing times are matched with merchant center and policies on the websites
-policy pages are linked in terms of service page.
-Address format:
Street/number , city, state, zip, county
-Social media set up and linked in Shopify back end
-Frequently asked questions match policies and merchant center.
-product pages shipping estimates match merchant center and policies.
-payment icons match payment settings
-no false logos or claims