Development Store suspended without any reason

Shopify Discussion

Topic summary

A developer’s Shopify store was suspended without notification during migration from another eCommerce platform. Despite attempting contact for a week, they’ve received no response from Shopify support.

Possible suspension reasons:

  • Policy violations (prohibited items, copyright issues)
  • Fraud detection triggers
  • Duplicate account flags
  • Automated system errors

Recommended contact methods:

  • Live chat or callback request through Shopify Help Center (Account Support > Store Access Issue)
  • Email support (24-72 hour response time)
  • Twitter/X @ShopifySupport for faster responses
  • Shopify Partner Support if using a development store

Immediate actions suggested:

  • Check email/spam folders for Shopify notifications
  • Review Shopify’s Acceptable Use Policy for potential violations
  • Request specific suspension reasons when support responds

The issue remains unresolved and ongoing.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

We are developing shopify store and added lost of products from other our eCommerce website as we are migration our store from other eCommerce platform to shopify. We are fetching issue that our shopify store suspended without any notification and we were tried to connect with shopify but since last1 week there is not update or answer yet.

Can somebody help or provide guideline what we can do in order take store back online ?

Is there anyway we can do connect with shopify support via phone call or web meeting?

2

Hi @ashvin22121987

I totally get how frustrating it must be to have your Shopify development store suspended out of nowhere, especially when you’re in the middle of migrating products from another platform. Let’s break this down and go over what you can do to get your store back up and running.

Why Was Your Store Suspended?

Shopify usually suspends stores for reasons like:

  • Violating Shopify’s Acceptable Use Policy (selling prohibited items, copyright violations, etc.)
  • Fraud detection (suspicious activity, high chargeback rates, etc.)
  • Multiple store creations with the same details (could be flagged as duplicate accounts)
  • Automated system errors (sometimes Shopify’s system can mistakenly suspend a store)

Since you didn’t receive any notice, it’s likely an automatic flagging issue, but the only way to confirm is through Shopify’s support.

How to Contact Shopify Support Directly

Since you mentioned waiting a week without a response, here’s the best way to get in touch:

  1. Live Chat & Callback Request (Recommended)

    • Go to Shopify Help Center
    • Click “Contact Shopify Support” (you may need to log in)
    • Choose Account Support > Store Access Issue
    • Look for options like Live Chat or Request a Callback (not always available, depends on region)

  2. Email Support

    • If chat/call options aren’t available, submit a support request through the Help Center.
    • Shopify usually takes 24-72 hours to respond, but complex cases may take longer.

  3. Twitter/X Support (Faster Response)

    • Message @ShopifySupport on Twitter/X. They respond quicker than email in many cases.

  4. Partner Support (If You’re on a Dev Store)

    • If your store is a development store under a Shopify Partner account, you can submit a support request via Shopify Partner Support.

Next Steps- Check your email (including spam/junk folders) for any Shopify notifications.

  • Review Shopify’s Acceptable Use Policy to ensure no policy violations.
  • If you get a response, ask for specifics on why your store was suspended and how to fix it.

If you need extra help, just let me know asap. Thanks!
Daisy.