Did DSers fulfillment service cancel or fulfill my first dropshipping order?

Product Development & Sourcing

Topic summary

A first-time dropshipper is confused about their order status after receiving conflicting messages from DSers Fulfillment Service. The system first indicated the order was canceled, then showed it was scheduled for fulfillment.

Key Question:

  • Was the order actually canceled or will DSers still fulfill it?
  • What happens if DSers doesn’t complete the fulfillment?

Response Provided:

  • “In-Progress” status typically means a third-party fulfillment service has accepted the request
  • “Scheduled” indicates the order is set to be fulfilled at a specific time
  • Recommendation: Contact DSers directly for clarification on this specific case, as working with third-party apps/suppliers requires direct communication for accurate status updates

Status: The issue remains unresolved pending direct contact with DSers support.

Summarized with AI on November 21. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I sold my first product and it said DSers canceled fulfillment via DSers. Then it says scheduled items for fulfillment via DSers Fulfillment Service. Next message says you scheduled items for fulfillment via DSers Fulfillment Services.

Was this order cancelled by DSers fulfillment Service or will they fulfill it? If this happens who else fulfills the order?

Thanks in advance!

Andrew Gaudette

www.rarediecasttoys.com

2

Usually when you request fulfillment from a 3rd party, it will say “In-Progress”, and the timeline will say something like, they accepted the fulfillment request.

Scheduling means a fulfillment is scheduled to be fulfilled at a specific time.

In any case, anytime you’re working with a 3rd party supplier or app, I would contact them directly to get the answer specific to your case.