Did not receive my order

Payments + Shipping & Fulfilment

Topic summary

A customer reports their order (#6403950) was returned to sender by USPS because they have a new address and USPS does not forward packages. They are requesting the order be reshipped to their updated address, which they will provide upon response.

Resolution Status:

  • Another community member clarified this is the Shopify Developers forum, not a customer support channel
  • The customer was directed to contact the store directly for assistance with their order issue
  • No reshipment has been arranged; the matter remains unresolved pending direct store contact
Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

My order was not received. USPS returned the order to sender. I have a new address and USPS will not forward pkgs. my order number was 6403950. Will you send my order to my new address? I will send new address when I hear from you.

2

No, you need to speak with the store @skfo46 This is Shopify Devs community