Just wanted to tell more about the case I am having. If you are wondering which e-commerce platform to choose for your shop, I recommend skipping Shopify if you don’t want your money to be lost.
Long story short - an order was made and transaction went to PayPal. The payment showed as “pending” for a long time in the order details and when the money finally went through, it was gone. Nothing showing up in my PayPal. I contacted PayPal for many times with the transaction ID and they are clear that there isn’t such a payment. While Shopify declines that it’s their fault but the fact is that my money is gone.
So take note in case you’re going to open a shop at Shopify, as this was a super unpleasant thing for me. The worst is that I can do nothing about it, as the Support team just replies with generic phases and doesn’t help at all.