Thanks for your advice. And one more question. How long can I wait for the order, before retrieving the payment.
Topic summary
Customer paid Rs. 750 for several dresses, received only a confirmation email with a link that now no longer works, and fears the store may be a scam despite seeing Shopify mentioned.
Support clarified Shopify is a platform hosting independent stores and does not manage or ship orders. If the merchant cannot be reached, the customer should contact their bank or credit card company to initiate their refund/chargeback processes.
Recommended timeline: wait at least 30 days for a response or resolution from the merchant. If there is no contact or resolution within that period (or if contact is not possible), proceed with the bank/credit card dispute.
Additional step: if the store appears to violate Shopify’s Terms of Service or Acceptable Use Policy, submit a report through Shopify’s reporting form (links were provided in the discussion).
Status: no concrete resolution on the specific order; clear next steps and timeframe provided; discussion remains open pending customer action and potential bank dispute.